How to use a domain account instead of a machine account to configure MET/TEAM, Customer Portal and Alerting

Below is an outline of the steps needed to configure MET/TEAM, Customer Portal and Email alerts to use a domain windows account instead of the default of a machine account.

1. In IIS, stop the MET/TEAM and Customer Portal sites
2. In windows services, stop the “Fluke MET/TEAM Email Alerts Engine” service
3. Verify the MET/TEAM and Customer Portal Web.config files have correct connection strings (typically this is fine)
4. Back in IIS to click Application pools
5. In "Application pools" pane, select  METTEAM
6. In the “Actions” panel on the right, click "Stop" under Application Pool Tasks
7. On the right, under "Edit Application Pool", click Advanced Settings
8. In the Advanced Settings window, click Identity and then the ellipsis [...]
9. In the "Application Pool Identity" pop up, select the “Custom Account” radio button
10. Click "Set..." button and enter necessary info to use desired windows account
11. In the "Set Credentials" pop up, click "OK" and it will close
12. In the "Application Pool Identity" pop up, click "OK" and it will close
13. In the "Advanced Settings" pop up, click "OK" and it will close
14. Back in IIS manager, in the “Actions” panel on the right, click "Start" under Application Pool Tasks
15. Next click "Recycle.." on the right (typically there is no indication anything happens)
16. Make sure App pool is started as indicated by the "Start" option being disabled
17. Restart the web site
18. Log into the web site and verify it is working
19. Repeat steps 4 thru 18 for "METTEAM Customer Portal" instead of "METTEAM"
20. In the Registry, verify the following entry is correct (very similar to info in web.config, verify server, database and website entries are correct)

• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\EmailAlerts\ImagePath

The issue should be resolved at this point if not contact softwaresupport@flukecal.com for further assistance.