Troubleshooting Invalid TruTest Activation License Code
If you encounter problems with your TruTest activation code, follow these steps to resolve the issue:
- Check Your Internet Connection: Ensure your machine has a stable internet connection. A reliable connection is essential for successful activation.
- Verify Code Accuracy: Double-check the activation code entering the TruTest software and ensure you include the hyphens. Pay close attention to potential mix-ups between the numbers '0' and '1' (which can look like the letters 'O' and 'I'). Input the code verbatim as displayed on the activation card.
- Previous Use: Confirm that the activation code wasn't previously used on another PC. Each code is unique and can only be activated once. If you need to transfer the TruTest license to a new machine, refer to our article: KB - Fluke TruTest - How to deactivate your license key to use it on a different computer.
Still Having Issues? If the problem persists, follow these additional steps:
- Capture a screenshot of any error message you receive.
- Include a screenshot of the activation code entry in the TruTest software.
- Take a photo of the activation code card that came with your Fluke device.
- Visit my.fluke.com and open a support case to send the relevant details to our technical support team for further assistance.