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FDOS Video Manual

This video manual provides a short video for each of the subjects below.
Click on each topic to view the video.
  1. Unified Customer Portal (UCP) Introduction
  2. Unified Customer Portal (UCP) registration + My Orders access request
  3. First time address setup in FDOS
  4. Pricing and Ordering page:
    1. Pricing and Ordering page layout
    2. Looking up items
    3. Deleting items from the cart
    4. Submitting a quote
    5. Convert quote to order
    6. Submitting your order
    7. Express order
    8. Special discount
    9. Non-partial Delivery
    10. Dangerous goods
    11. Adding an attachment
  5. CSV upload order
    1. Download CSV template
    2. Fill in CSV template
    3. Submit CSV
    4. Item failure via CSV upload
  6. Transaction Tracking
    1. Transaction Tracking - Search Features
    2. Transaction Tracking - Email Open Line Details
    3. Transaction Tracking - Email All Line Details
  7. Buttons on the Transaction Details page
    1. Cancel Lines Button
    2. Email Acknowledgement Button
    3. Email Invoice Button
    4. Email Packing Slip Button
  8. Create a Complaint
  9. Orderable item report
  10. Feedback-Issue Form