Notes:
The Solmetric SunEye software and hardware uses the Microsoft Windows Mobile Device Center (WMDC) Service to connect a SunEye 210* to Windows 10 or Windows 11 PC’s. SunEye desktop application version 4.91.8447 checks and corrects the WMDC settings every time the application is started. The application requests elevated (admin) permissions to complete this routine. This process can fail to complete all the required changes; if the SunEye fails to connect, please try the steps below.
The Solmetric SunEye software and hardware uses the Microsoft Windows Mobile Device Center (WMDC) Service to connect a SunEye 210* to Windows 10 or Windows 11 PC’s. SunEye desktop application version 4.91.8447 checks and corrects the WMDC settings every time the application is started. The application requests elevated (admin) permissions to complete this routine. This process can fail to complete all the required changes; if the SunEye fails to connect, please try the steps below.
The WMDC application and services are installed automatically when you install the SunEye software but will not be configured correctly during installation. When the installer asks for the SunEye to be connected, click “Skip”. Complete the installation, then close and re-open the SunEye application. The SunEye should now connect normally.
Note: If you apply all the settings in these instructions (WMDC settings are correct, the WMDC “-2003-“ ‘service’ is running), and your SunEye does not connect, reset the SunEye, reboot your PC, and test the connection again with a new or known good USB data cable. The cable type for SunEye 210 models is USB-to-USB ‘Mini-B’.
*SunEye 100/110 models are unable to connect to Windows 11. Please scroll to the end of this document for additional steps required to connect the SunEye 100/110 models to Windows 10 (and older) PC's.
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Configure the WMDC Services to run automatically, and ‘start’ each service as a Local System Account:
-Open the ‘Services’ window:
Type ‘serv’ in the ‘Type here to search’ box (usually next to Windows start button), then select ‘Services: Desktop app’ or ‘Services App’, or right-click on the Windows icon (start button), select ‘Run’, type ‘services.msc’, and press enter.
-Scroll down the list of Services and locate ‘Windows Mobile-2003-based device connectivity’ and ‘Windows Mobile-based device connectivity’. If these services are not listed, re-install the SunEye software (see notes above).
-Double click ‘Windows Mobile - based device connectivity’ to open the configuration window
-On the ‘General’ tab, first ‘stop’ the service. The status should change from ‘Running’ to ‘Stopped’
-Go to the ‘Log On’ tab and change the ‘Log on as’ to ‘Local System account’, click ‘apply’
-Go back to the ‘General’ tab and click ‘Start’. The service should come up to ‘Running’
-Check the ‘Startup Type’; this should be set to ‘Automatic’.
-Click OK.
-Double click ‘Windows Mobile – 2003 - based device connectivity’ to open the configuration window
-Click on the ‘Log On’ tab, change the ‘Log on as’ to ‘Local System account’, and click ‘apply’
-On the ‘General’ tab, make sure the ‘Startup Type’ is ‘Automatic’
-Click on ‘Start’, and the service should come up to ‘Running’.
-Click OK. They should both now appear in the Services windows like this:
Test the connection at this stage. If the SunEye does not connect, reset the SunEye, reboot the PC, and test again.
If the above steps do not work, call 425-446-5500, or email: tech.support@fluke.com
Optional Step 2: Open the Windows Mobile Device Center program (see screen shots below)
Go to the ‘start’ or Windows icon button to bring up your list of programs, scroll down to the Windows Mobile Device Center, and launch this program. On first run, it will pop up a window asking you to ‘accept terms’. Click OK. Then a second pop-up will as “Do you want to allow this app to make changes to your device?” Click OK. The app will now open the green WMDC window. In the lower-left corner of this window, you should see ‘Connected’ or ‘Not Connected’.
If you hold the cursor over the link for ‘Mobile Device Settings’, a link will show up for ‘Connection Settings’. Click on ‘Connection Settings’, and make sure all the boxes are checked. (FYI- This window may be hiding behind other windows.)
The Windows Mobile Device Center program window (SunEye USB cable is unplugged in this example):
Hold your curser over ‘Mobile device Settings’, and then click on ‘Connection Settings’:
In this window, check the fourth box: ‘Allow data connections on device when connected to PC’, then click OK.
Next plug in the SunEye USB data cable to your PC and to the SunEye.
Once the SunEye connects, the Windows Mobile Device Center Program window will show ‘Connected’ in the lower-left corner.
(NOTE: Do NOT click on ‘Set up your device’.)
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The SunEye program should now transfer sessions normally. If the SunEye 210 still does not connect, try another USB->mini-B cable, and then contact Fluke support assistance.
Additional instructions for SunEye models 100/110:
-Data/Charging Cable:
Search online for data cable for iPaq hx2490.
Additional instructions for SunEye models 100/110:
-Data/Charging Cable:
Search online for data cable for iPaq hx2490.
-Additional steps that may be required to connect SunEye 100/110 models to the PC:
Go to:
Scroll down to:
Highlight and right-click each program, select ‘Properties’, then click on the ‘compatibility’ tab, check the box next to ‘run as Administrator’, and click OK:
Windows will ask if it’s OK for this program to make changes to your device – click OK.
If the SunEye still fails to connect, reset the SunEye (then make sure date & time are correct!), reboot the PC, and test again.
If the above steps do not work, call 800-873-5853 or 425-446-5500, or email: tech.support@fluke.com